Warranty - Maintenance Policy
Warranty - Maintenance Policy

Please contact directly Sunshine warranty center for any technical problems or service requested to maintain a proper working condition of the purchased product.

     1. Warranty condition

         - Breakdown caused by the manufacturer.

         - Warranty period still valid.

         - To have invoice or delivery note issued by Sunshine Equipment.

         - Warranty certificate and stamp is not touched, corrected, erased.

         - There is full information in warranty certificate: Customer name, address, model, description, serial number, delivery date.

 

     2. The case is not warranted or warranty costs incurred:

        - Products do not meet warranty condition in Article 01.

        - Model & serial number not match warranty certificate.

        - Breakdown due to not follow instruction of use.

        - Breakdown due to mechanical impact: dropping, breaking, scratching, denting, rusty and watery…

        - Breakdown due to rodents, insects infestation or caused by fires or natural disasters.

        - Normal attrition: gaskets, belt, blades….

        - Spare parts enclosed: electric wire, plug, switch, lamp…..

        - Repairs or changes structure of products by another services than Sunshine authorized service center (without informing Warranty center).

        - Defect not covered by the manufacturer's warranty specified in the warranty certificate.

 

     3. Warranty period:

         Warranty period is 12 months from delivery date

 

     4. Warranty method:

         - Please contact directly the Warranty center for any problem or service requested.

Address: 47-49 Phan Xích Long St., Ward 2, Phu Nhuan Dist., HCMC

Hotline Ho Chi Minh:   0913 335 223 | 0906 390 320

Hotline Hanoi:              0913 335 223 | 0906 390 320

        - Customer must present the warranty certificate or invoice for any intervention.

        - Customer is responsible for transportation’s fee to Warranty Center of breakdown’s product.