Please contact directly Sunshine warranty center for any technical problems or service requested to maintain a proper working condition of the purchased product.
1. Warranty condition
- Breakdown caused by the manufacturer.
- Warranty period still valid.
- To have invoice or delivery note issued by Sunshine Equipment.
- Warranty certificate and stamp is not touched, corrected, erased.
- There is full information in warranty certificate: Customer name, address, model, description, serial number, delivery date.
2. The case is not warranted or warranty costs incurred:
- Products do not meet warranty condition in Article 01.
- Model & serial number not match warranty certificate.
- Breakdown due to not follow instruction of use.
- Breakdown due to mechanical impact: dropping, breaking, scratching, denting, rusty and watery…
- Breakdown due to rodents, insects infestation or caused by fires or natural disasters.
- Normal attrition: gaskets, belt, blades….
- Spare parts enclosed: electric wire, plug, switch, lamp…..
- Repairs or changes structure of products by another services than Sunshine authorized service center (without informing Warranty center).
- Defect not covered by the manufacturer's warranty specified in the warranty certificate.
3. Warranty period:
Warranty period is 12 months from delivery date
4. Warranty method:
- Please contact directly the Warranty center for any problem or service requested.
Address: 47-49 Phan Xích Long St., Ward 2, Phu Nhuan Dist., HCMC
Hotline Ho Chi Minh: 0913 335 223 | 0906 390 320
Hotline Hanoi: 0913 335 223 | 0906 390 320
- Customer must present the warranty certificate or invoice for any intervention.
- Customer is responsible for transportation’s fee to Warranty Center of breakdown’s product.