Please contact directly Sunshine warranty center for any technical problems or service requested to maintain a proper working condition of the purchased product.
1. Warranty condition
- Breakdown caused by the manufacturer.
- Warranty period still valid.
- To have invoice or delivery note issued by Sunshine Equipment.
- Warranty certificate and stamp is not touched, corrected, erased.
- There is full information in warranty certificate: Customer name, address, model, description, serial number, delivery date.
2. The case is not warranted or warranty costs incurred:
- Products do not meet warranty condition in Article 01.
- Model & serial number not match warranty certificate.
- Breakdown due to not follow instruction of use.
- Breakdown due to mechanical impact: dropping, breaking, scratching, denting, rusty and watery…
- Breakdown due to rodents, insects infestation or caused by fires or natural disasters.
- Normal attrition: gaskets, belt, blades….
- Spare parts enclosed: electric wire, plug, switch, lamp…..
- Repairs or changes structure of products by another services than Sunshine authorized service center (without informing Warranty center).
- Defect not covered by the manufacturer's warranty specified in the warranty certificate.
3. Warranty period:
Warranty period is 12 months from delivery date
4. Warranty method:
- Please contact directly the Warranty center for any problem or service requested.
Address: 47-49 Phan Xích Long Str., Ward 2, Phu Nhuan district, HCMC
Hotline Ho Chi Minh: 0913 335 223 | 0906 390 320
Hotline Hanoi: 0913 335 223 | 0906 390 320
- Customer must present the warranty certificate or invoice for any intervention..
- Customer is responsible for transportation’s fee to Warranty Center of breakdown’s product.
Customer can pay by cash or transfer to our bank account (details as following)
CÔNG TY TNHH TM VÀ ĐẦU TƯ TRANG THIẾT BỊ ÁNH DƯƠNG
Account number : 0721000567431
Bank: Vietcombank – Ky Dong Branch, Ho Chi Minh City
Please help to choose 1 in 2 below options:
1. 100% value of purchase order before delivery
2. Deposit 50% and 50% value of purchase order before delivery
(Our team will contact you for related procedure)